CRM manages all activities associated with customers such as marketing, SFA, customer service, field service, partner channel management, eCommerce, customer analytics, and customer data management.
ERP on the other hand manages all activities associated with demand (for products/services), supply (to satisfy those demands), and anything in between including financials.
CRM – customer relationship management: http://en.wikipedia.org/wiki/Customer_Re…
ERP – enterprise resource planninghttp://en.wikipedia.org/wiki/Enterprise_…
CRM manages all activities associated with customers such as marketing, SFA, customer service, field service, partner channel management, eCommerce, customer analytics, and customer data management.
ERP on the other hand manages all activities associated with demand (for products/services), supply (to satisfy those demands), and anything in between including financials.
Here’s my favorite CRM.
Sugar CRM.http://www.sugarcrm.com/
It’s free open source.http://www.sugarcrm.com/crm/download/sug…
Awesome.
Some useful info here:
Do you really know what CRM is?:
http://www.trginternational.com/Downloads/CRMknowledge1.pdf
Microsoft Dynamics CRM:
http://www.trginternational.com/content.asp?PageID=415
10 things you should know about implementing ERP:
http://www.trginternational.com/content.asp?PageID=637
Infor SL ERP:
http://www.trginternational.com/content.asp?PageID=454