Customer Relationship Management For Institutions Providing Services?

Is somebody knowledgeable of Client Support Systems or CRM used by INSTITUTIONS (not private companies) to keep in touch with their users or clients?

Can Any Tell Me Best Crm Software Providing Company For Small Businesses.?

plz go through these web sites
www.officeinteractive.com
www.smallbusiness-crm.com
www.salesforce.com

Please Help Me In Finding Good Web Sites Providing The Crm Information From Small Business Point Of View.?

Hi, let me suggest smallbusiness-crm.com , a small business crm guide which talks about everything in crm from small business point of view.Hope this will really help you.