Why Hr Executives Asking Unnecessary Questions In Call Centre Interviews?
In any call centre interview instead of asking questions about CRM or customer service, Hr’s asking questions like fav.color/ fav.flower/how u spend today/yesterday?/fav. festival? etc., etc., why I dont know if they want to check the fluency in english of a candidate ”they give a mock call to attend and observe the porblem solving [...]
What Should I Call This Software?
I want to design an open source software package that will be an all-inclusive job search tool. It would store employment information in a database to pull for resumes and applications. It would act like a CRM, except geared toward a job search. How should I refer to this software? Job [...]
What Would You Call This Job Position?
Help. I’m trying to name my job position, what would you call it?
My duties include the following…
Purchasing of aircraft parts in another country
Implementation of sales strategies
Suggest improvements such as the use of CRM software
Answer parts inquiry e-mails
Customs duties
Payment of all bills
Inventory
Invoicing
Pricing
Check writing
I have an MBA. It’s just me and another coworker in the office. Our [...]
How Do I Set Up Voip For A Call Center?
I would like to set up a VOIP call center. We have our own CRM and I am familiar with Vonage. Vonage is too small for our needs. Can vonage integrate to a PBX? Does anyone know a low cost solution, scalable and easy to install.
What Are The Benefits Of Cti Integration In The Call Center?
Many call centers are running CRM applications such as Siebel, or SAP. They can create integration between the telephony system and the CRM system… But why would you do this? What are the benefits? Also, you can generate the same kind of integration with email systems. Why would you do this? [...]
What Is A Crm In The Bpo Industry? Some Thing To Do With Call Recording?
A CRM is a customer relationship manager. Companies use software like this to keep track of customers and contacts. It keep communication history including phone calls, emails, mailings, visits etc. it doesn’t actually record a conversation, just helps to document that a phone call took place.