One Risk Of Implementing A New System Like Erp And Crm Is That Employees Will Think It Is Merely Another Manag?
One risk of implementing a new system like ERP and CRM is that employees will think it is merely another management __________ and not support it properly.
a. attempt at control
b. fad
c. strategy
d. way of justifying their existence

b. fad seems to be the only logical element in the sentence.
It has been seen that there is a varied discontent among employees when any change is proposed. And ERP and CRM being buzzwords today, it is often seen as farcical to pump up share prices.